SHOP POLICIES

 

PRODUCTION POLICY

Production begins upon receipt of initial booking fee payment, relevant client documents, shop policies and supplies. The design and assembly process can take 3-8 weeks from start to finish. Please give yourself and us enough time to complete your order, taking proofing, designing, printing and assembly time into consideration.

Two complimentary rounds of proof revisions are included. Any additional rounds of revision will incur additional cost and will be billed at the final invoice. Please note that the more rounds it takes, the longer your completion date will be pushed back, so we recommend you communicate your desired changes all at once to avoid additional revision rounds. If proofs or information is not turned around in a timely fashion, your workflow may be subject to interruption by other standing projects.

In addition to the design elements, it is extremely important that you thoroughly check your proofs for correct wording, event dates, event times, and spelling of all words, including names and places. Clients must approve proof designs before they are printed and/or inked. This does not apply to individual envelope addresses or place cards, but rather the general style and layout chosen. Once final approval for the proof is received, you are giving Theoberry Stationery the permission to print all pieces as they appear on your final proof. No changes can be made after proof has been approved. Theoberry Stationery will not be held responsible for any errors found after your approval. Any reprint to occur after approval of the proofs will be clients responsibility. In the event that your prints do not match the approved proofs, Theoberry Stationery will take full responsibility for any reprinting costs.

HANDMADE PAPER

Handmade paper are hand made one sheet at a time, no two sheets are the same and every sheet is unique in its own way. Every sheet will vary in size, shape, texture and may appear imperfect, but these unique qualities is what makes handmade paper so special and beautiful.

CALLIGRAPHY ON ENVELOPES

The nature of hand addressed envelopes will vary from that of printed addresses. Each address will vary depending on the letters, length of names, street names, city and state lengths and visually appear different from one another when compared. Addresses with 4-5 lines of text will look different from those with fewer. Please have this expectation set when ordering hand calligraphy. Each envelope is a single work of art, and must be appreciated as such.

CALLIGRAPHY AND THE POST

The post office reads envelopes electronically. Due to the nature of calligraphy, some addresses or calligraphy styles will be more or less difficult to read when put through Australia Post and other postal companies. It is the nature with any hand written address. Any address that can not be read by machine will likely be hand inspected. If the address still can not be delivered, it will be returned to the address of the return. Theoberry Stationery is NOT responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address. As with any mass mailing, you are likely to have 1-3% of your pieces be undeliverable. Please check your address list carefully to ensure all your addresses are correct to minimize this effect. To further minimise the effect is to have the addresses written in block letters.

WAX SEALS AND THE POST

Our wax seals are made from flexible wax and when it is properly placed onto the envelope, it is capable of bending with the envelope without cracking. However, we recommend sending wax seal invitations in an outer envelope to prevent the wax seal from getting caught in the post office machinery and to prevent damage to the wax seal during transit. Theoberry Stationery is NOT responsible for any damage wax seals and invitations that occur during transit.

NAME/ADDRESS LISTS

Please deliver the address list in a Word document. The addresses will be written EXACTLY as they appear on your name/address list. Although we double check all of our products before shipping, human eyes sometimes miss spelling errors - if you need an envelope readdressed we will send a correction as soon as possible. However, if the error is found on the name/address list provided by you, a refund or replacement will not be offered.

PAYMENT POLICY

Client agrees to pay Theoberry Stationery in accordance with the terms specified in each quote/proposal. The next step in your order process will not begin without first receiving your acceptance of the quote/proposal, your acceptance of the shop policy and the booking fee. A NON-REFUNDABLE booking fee is required for all contracts, which is 50% of the total project cost before work can begin. The booking fee is due upon acceptance of the proposal. If payment is delayed, continuation of your order will also be delayed. Client is responsible for paying any custom fees or any additional taxes that your country charges.

All shipping costs will be totaled onto your final invoice. Final payment is due upon approval of the design proof. If final payment is not received, your product will not be printed/inked until payment is received, regardless of your estimated completion date.

If there are any minor adjustments such as actual postage or number of envelopes addressed, your final payment will be adjusted. If additional pieces are needed above the contracted amount after bulk supplies have been ordered, a minimum order is required. So please make sure you order some spares.

SHIPPING POLICY

Shipping costs for all event stationery including wedding invitation suites, save the dates, engagement invitations includes insurance, which covers loss and damage up to the cost of the stationery. Client is responsible for all shipping costs and may choose between regular or express parcel service, baring in mind that shipping times may vary throughout the year.

Once the parcel leave our studios, please understand that we cannot be responsible for any lost, delayed or damaged parcels by the postal service. Please check and count your order as soon as you have received them and notify us within 48 hours of receipt if there are any problems. All stationery will be packed with care but if an item arrives damaged, please contact us within 48 hours of receipt so we can work with you to find the best solution.

REFUND POLICY

Each event stationery is specifically designed for you, for that reason we cannot offer any refunds after supplies been ordered or when the pieces been created. Any request for changes after they have been inked, printed or produced, will not be refunded.

PHOTO RELEASE

The client grants permission to Theoberry Stationery to use images from client's order and client’s event (if applicable) to promote Theoberry Stationery’s business, including but not limited to, use on Theoberry Stationery's website, blog, social media outlets and print marketing materials. The client grants permission to Theoberry Stationery to directly contact client's photographer, and obtain images from them.

INTELLECTUAL PROPERTY

Your purchase contains proprietary material that is owned by, or licensed to Theoberry Stationery. This material may include, but is not limited to, the design, layout, look, appearance, text, images, and graphics. You may not use this product, or any part of it, for commercial purposes, unless previously approved in writing, by Theoberry Stationery. Theoberry Stationery must authorize use by any party other than you. You may not copy the purchased item nor allow others to copy it. 

PERSONAL INFORMATION

Personal information you provide will never be sold or traded to outside parties; however we reserve the right to disclose this information where it is required by law. We reserve the right to collect information regarding the ways and frequencies our customers interact with our website.

If you have any questions, please contact us before signing the shop policy.


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